Its gonna be here soon.... It has created the buzz that no other Maruti has ever created before..... A Maruti for more than Rs. 15 Lakhs..... And you don’t get taken aback???!!!! ... thats not possible ... you wonder why does Maruti have to venture into this segment ... ??? How will Maruti succeed?? These are probably the questions everyone has in mind ... and cannot be answered until the car arrives on the 2nd of February.
After giving a thought to these concerns I have arrived at the following two conclusions:
Firstly, what I believe is that cars from MSIL are no longer Maruti products, they are more Suzuki products. Suzuki wants to change the perception of being a small car maker and become a global player. It also wants to give the Maruti loyalists an opportunity to upgrade while sticking to the brand. Secondly, for the success Maruti needs to work upon factors like the Marketing of the product, segmentation within the competition and correctly understand and respond to the customer’s demands.
Now coming to the first factor, I believe it is a bold decision on part of Suzuki to bring the Kizashi to India because with the immense loyalty and brand recognition that Suzuki holds in India, people also have the perception of Maruti being a peoples car make just as VOLKSWAGEN (which means peoples car... which is just left in the name now!!!!) in India. This means a car maker which provides vehicles which are easy to drive and maintain and are generally the first choice of first time buyers. For Suzuki it is going to be a mammoth task to build up a brand image for cars which cater to the high end ... here is where I like the concept followed by Toyota by having a separate brand Lexus for luxury cars. It abolishes people’s perception with the brand yet having the backing of a trusted name behind it. What Suzuki can do is develop another brand which would cater to the upper segment of cars may be starting from the SX4 onwards. The products can be manufactured at the existing facility of Maruti but marketed under a different brand name.This will help customers shed the inhibitions of using a Maruti product and be more satisfied by using a global product from Suzuki’s stable. And being a Maruti product people will not be sceptical to invest in it and also building a network of sales centres will not be difficult. Though Maruti will have to spend in brand building of the company along with developing the brand of the product itself.
The other alternative that I believe that Maruti could use is that if conceiving a new brand is difficult then it can come up with A class showrooms just the way TATA Motors has started F class showrooms for the Nano in the Tier II towns. These showrooms would sell only the upper segment cars from Maruti stable. These showrooms would have characteristics like a good ambience, well trained staff and all the sales and service facilities of the standard of the showrooms of companies like Skoda, Volkswagen, Toyota, Ford etc. These showrooms would help Maruti overcome the “perception problem”. As I had read in one of the reviews it is essential for Maruti to understand that the customers in this new segment which it is about to enter, are very different then what it has been catering to all these years. These customers demand Quality, Design, Power, and Comfort for which they are ready to pay the extra price. These customers look for an entry level luxury car which could lift up their socio-economic status. As result brand value becomes important to them.
As a product, Kizashi seems upto the mark. The 2.4L engine which produces 178 BHP could be the most powerful car in its class. Reviews and pictures also suggest that the car is very spacious and power delivery is smooth. It also has the option of a 6 speed manual or 6 speed CVT transmission. Once the car becomes available, road tests would put light to some more features.
All in all, Kizashi is a great product, it has come at the right time, Maruti-Suzuki has the necessary resources to make the product a success. I only am apprehensive because of the fact that Maruti was not able to postion and target the Grand Vitara correctly which led to dwindling sales figures. Maruti has to be better prepared this time and only then can a great product like Kizashi become a great Success!!!
BEST WISHES TO MARUTI-SUZUKI FROM CaRzInE!!!
Do watch the Kizashi advertisement here!!